bk99c Privacy Policy

bk99c is a trusted online casino and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy describes in detail how bk99c collects, stores, processes, and protects your personal information.

Please read this privacy policy carefully before using our platform. By using our services, you are giving your consent to the terms of this policy. If you have any questions about this policy, please contact our support team.

Types of Information We Collect

bk99c may collect personal information from you for various purposes. The following types of information are collected:

1.1 Registration Information

When you create an account on bk99c, we collect the following information:

• Full name and username
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• National ID number or passport number (for identity verification)
• Address and postcode

1.2 Financial Information

We collect payment-related information to process transactions, such as:

• bKash, Nagad, Rocket, or Upay account numbers
• Transaction history and amounts
• Deposit and withdrawal records

Please note that we never store your complete payment credentials on our servers — this information is processed directly through the relevant payment provider.

1.3 Technical Information

The following information is collected automatically while you use our platform:

• IP address and device identifier
• Browser type and version
• Operating system
• Login time and session information
• Cookie and local storage data
• Page visits and navigation patterns

Purpose of Using Your Information

bk99c uses your personal information for the following legitimate purposes:

Beyond this, we may use information for analytical purposes to improve the quality of our services. In such cases, only anonymized data is used.

Data Protection Measures

bk99c applies industry-standard technical and organizational measures to protect your personal information. Our security framework is as follows:

3.1 Encryption Technology

All data exchanged between you and our servers is protected by SSL (Secure Socket Layer) encryption. This technology ensures that no third party can read or alter your information.

3.2 Storage Security

All sensitive data stored on our servers is protected with AES-256 encryption. Passwords are never stored in plain text — they are kept only as encrypted hashes.

3.3 Access Control

Only authorized personnel can access your personal information, and only for relevant reasons. All access is logged and regularly audited.

3.4 Data Breach Response

If a data security breach occurs for any reason, we will notify affected users as quickly as possible and take the necessary steps.

Information Sharing Policy

bk99c does not sell your personal information to third parties. However, information may be shared in certain circumstances:

4.1 Service Providers

Limited information may be shared with trusted third-party partners to operate our services. This includes:

• Payment processing services (bKash, Nagad, Rocket, Upay)
• Identity verification services
• Technology and cloud hosting providers
• Fraud prevention services

Each of these partners operates under our strict confidentiality agreements and may use information only for the purpose of providing specific services.

4.2 Legal Obligations

We may be required to provide necessary information in response to a court order or a lawful request from a law enforcement agency. In such cases, action is always taken within the legal framework.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred. However, you will be notified in advance in such cases.

Cookies and Tracking Technology

bk99c uses cookies and similar technologies to improve your browsing experience.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, verify security tokens, and remember your preferences. These types of cookies cannot be disabled.

5.2 Analytical Cookies

These cookies help us understand how users are using the platform. This information is analyzed in anonymized form and used to improve the quality of our services.

5.3 Cookie Control

You can control or delete most cookies through your browser settings. Please note, however, that disabling essential cookies may cause some features of the platform to not work properly.

Your Rights and Controls

bk99c believes that you should have full control over your personal information. To this end, we ensure the following rights:

6.1 Right to Access Information

You can request a copy of the information we hold about you at any time. We will provide this information within a reasonable time.

6.2 Right to Correct Information

You have the right to correct any inaccurate or outdated information in your account. This can be done from account settings or through live chat.

6.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. Please note, however, that financial records and information related to legal obligations must be retained for a defined period.

6.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. Send such requests to our support team.

Data Retention Period

bk99c retains your personal information only for as long as it is needed for the relevant purpose.

• Account Information: For the duration the account is active and for the legally required period after it is closed.
• Financial Transaction Records: For the period required by financial laws and regulatory requirements.
• Technical Logs and Session Data: For a limited time, generally for security and technical purposes.
• Customer Service Records: For the period necessary to ensure support quality and for dispute resolution.

Once the defined retention period ends, information is securely deleted or anonymized so that no individual can be identified from it.

Responsible Gaming and Information

bk99c takes responsible gaming seriously. As part of our responsible gambling program, we process certain information in a specific way:

• Monitoring gaming patterns and duration
• Tracking self-set limits
• Managing voluntary break or self-exclusion requests

This information is used solely for your protection and well-being. To learn more about responsible gaming, visit our Responsible Gaming page.

Policy Changes

bk99c may update this privacy policy from time to time. Changes will be published on this page, and for significant changes we will notify you by email.

We recommend that you review this policy regularly. Continuing to use the platform after a policy change means you are considered to have given your consent to the terms of the new policy.

The rules for using our services in accordance with this privacy policy are detailed on our Terms and Conditions page.

Contact Us

If you have any questions, concerns, or requests about this privacy policy, please get in touch with us. Our privacy team is always ready to assist you.

This policy was last updated in January 2026. Contact us to request a copy of a previous version.