bk99c Terms and Conditions

Introduction and Acceptance

These terms and conditions ("Terms") form a formal agreement between the bk99c platform and its users. bk99c is an online casino and betting platform operated for the Bangladesh market, providing complete service in Bengali.

When you access the bk99c website or mobile platform, create an account, or use any of its services, you are considered to have agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using the platform.

bk99c reserves the right to amend these Terms at any time. Updated Terms will take effect from the date they are published on the website. Regular users are advised to review this page from time to time.

Account Registration

When creating an account on the bk99c platform you must provide accurate, complete and up-to-date information. Providing false information may result in immediate suspension or closure of the account.

Account Security

Each user is permitted to hold only one account. Creating multiple accounts is strictly prohibited and may result in cancellation of all accounts. Your login credentials — username and password — must be kept completely confidential.

• The account password must be at least 8 characters long, and it is recommended to include numbers and special characters.
• Sharing your login credentials with any third party is strictly prohibited.
• If you suspect unauthorized access, notify the support team immediately.
• The email address provided on the account must be active and valid.

Identity Verification (KYC)

To ensure a safe and reliable platform, bk99c follows an identity verification process. Before processing a withdrawal request you may be required to submit proof of identity (national ID card or passport) and proof of address. This verification process is mandatory for the protection of all users.

Eligibility and Age Restriction

The bk99c platform is open only to persons aged 21 or above. Any person under the age of 21 is completely prohibited from holding an account or playing games on the platform.

Eligibility Requirements

• bk99c users must be adults (21+).
• The user must have a valid payment account in their own name (bKash, Nagad, Rocket or Upay).
• Registration from restricted regions is not permitted.
• The user must be of sound mind and capable of managing the account of their own free will.
• The account may only be used by the account holder themselves — management through a representative is not permitted.

Deposits and Withdrawals

bk99c supports the most popular mobile payment methods in Bangladesh. All financial transactions are processed with complete security using SSL encryption technology.

Deposit Rules

• Minimum deposit amount: ৳300 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay.
• Deposit funds must be sent only from your own payment account — deposits from third-party accounts are not accepted.
• The designated reference number must be correctly stated at the time of deposit.
• bk99c will not be held responsible for any deposit that fails due to incorrect information provided.

Withdrawal Rules

• Minimum withdrawal amount: ৳1,000.
• Withdrawals are generally processed within 1 hour.
• Withdrawals will only be sent to verified payment accounts.
• Withdrawals may be held until bets equal to or greater than the deposited amount have been placed.
• Withdrawals cannot be made unless the wagering requirements on bonus funds have been met.
• Large withdrawals may be delayed until identity verification is complete.

Bonuses and Promotions

bk99c offers attractive bonuses and promotional offers for its users. These bonuses are subject to specific conditions and are always governed by these Terms.

Welcome Bonus

New users are eligible to receive a 100% bonus on their first deposit, up to ৳5,000. The following conditions apply to the welcome bonus:

• Wagering requirement: 25 times (25x) — meaning you must wager 25 times the bonus amount.
• The wagering requirement must be met within a set time limit after receiving the bonus.
• Making a withdrawal while a bonus is active may result in the bonus being cancelled.
• Each user will receive the welcome bonus only once.
• A maximum bet limit per game may apply while using bonus funds.

VIP Program and Cashback

The bk99c VIP program has five tiers. Weekly cashback benefits are provided at each tier:

• Bronze: up to 0.2% weekly cashback.
• Silver: up to 0.4% weekly cashback.
• Gold: up to 0.6% weekly cashback.
• Platinum: up to 0.8% weekly cashback.
• Diamond: up to 1.0% weekly cashback.

Details about VIP tier progression can be obtained from the bk99c support team. Wagering requirements also apply to cashback bonuses.

General Bonus Terms

• bk99c reserves the right to change, suspend or cancel any bonus offer at any time.
• If any attempt is made to use a bonus fraudulently, the account will be closed.
• Claiming bonuses from multiple accounts is prohibited.
• The terms of cashback and other bonuses may differ — specific terms apply to each offer.

Gaming Rules

All games on the bk99c platform are conducted in accordance with fair play principles. Our game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft and JILI — ensure a world-class gaming experience.

Fair Play and Random Number Generator

All electronic games on bk99c use independently certified Random Number Generator (RNG) technology. This ensures that the outcome of every game is completely random and not predetermined.

Technical Issues

• If a game result is voided due to a technical error, the bet amount will be refunded.
• If a game stops mid-way due to an internet connection failure, an established process will be followed for that bet.
• Any displayed win may not be valid if caused by a software error or display issue.
• If you encounter any technical problem, please contact 24/7 live chat.

Betting Limits

Minimum and maximum bet limits are set for each game and betting category. bk99c reserves the right to set or adjust betting limits for any user, particularly in line with responsible gaming policy.

Security and Privacy

As a fully safe and reliable platform, bk99c places the greatest importance on protecting your personal and financial information. We use industry-standard SSL encryption technology.

Detailed information about the collection, use and storage of your personal data can be found on our Privacy Policy page.

Core Data Protection Principles

• Personal information will never be sold to third parties.
• Information may be shared with trusted technology partners only where strictly necessary to provide the service.
• The minimum necessary data is retained to prevent fraud and meet legal requirements.
• Records of all activity on your account are stored securely.

Prohibited Activities

The following activities are strictly prohibited in order to ensure the smooth operation of the bk99c platform and to protect the interests of all users:

• Creating multiple accounts or managing another person's account.
• Bonus abuse — placing bets strategically with the intent of obtaining a specific bonus.
• Playing games using automated software, bots or scripts.
• Exploiting technical vulnerabilities in the platform.
• Using the platform for money laundering or illegal financial activities.
• Providing a false identity or false information.
• Threatening, harassing or deceiving other users.
• Attempting to gain unauthorized access to bk99c systems.
• Making deposits or withdrawals using a third-party payment account.

Involvement in any of the prohibited activities listed above will result in immediate account closure and all balances may be forfeited. Legal action may also be taken in serious cases.

Account Suspension and Closure

bk99c reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:

• Violation of any provision of these Terms.
• Suspicion of fraudulent activity.
• Failure to complete identity verification or provision of false information.
• If the account has been inactive for a long period of time.
• For legal or regulatory reasons.

Account closure by the user

You may request to close your own account at any time. In that case, any verified balance will be withdrawable. For information on self-exclusion, please visit our Responsible Gaming page.

Limitations of Liability

bk99c strives to provide the highest quality of service, however there are limitations of liability in certain cases:

• bk99c is not responsible for any loss caused by internet disconnection or issues with the user's device.
• bk99c will not be indirectly liable for any inconvenience caused by server issues from third-party game providers.
• bk99c is not responsible for any loss resulting from user negligence or sharing login credentials with others.
• bk99c is exempt from liability if service is disrupted due to force majeure circumstances (natural disasters, war, government restrictions).
• Online gaming is a risky activity — the user bears full responsibility for any financial loss.

Changes to Terms

bk99c reserves the right to partially or fully amend these terms and conditions at any time. Users may be notified of significant changes via email or through a notification on the platform.

Continued use of the platform after any changes will be taken to mean that you have accepted the updated terms and conditions. We therefore advise you to review this page regularly.

The explanation provided in Bengali in these terms and conditions shall take the highest precedence. In the event of any ambiguity, bk99c's interpretation shall be considered final.

Contact & Support

If you have any questions about these terms and conditions or need clarification on any matter, please contact our support team:

• 24/7 Live Chat:
  Use the platform's live chat for instant support in Bengali. Our support team is ready for you 24 hours a day, 7 days a week.
• Email:
  [email protected]

We take all your complaints and questions with the utmost seriousness and do our best to provide a resolution as quickly as possible.